Responsible Gambling

SOCIAL RESPONSIBILITY POLICY

Beda Leisure Limited take problem gambling very seriously and seek a proactive approach in assisting our customers with tracking their gambling spending patterns, providing guidance when required and providing them with easy and accessible systems that allow an immediate stop to their gambling activity.

Beda Leisure Limited highlight on all marketing and points of sale that under age gambling is illegal and that we utilise third party software to ensure that players are aged 16 years or older.

Beda Leisure ensure that all marketing material released into the public domain abides by the Gambling Commissions Licence and Codes of Practice and the Gambling Act 2005.

Beda Leisure limited also take into account that sometimes it may be a relative, partner or friend that identifies that the player has a gambling problem. We would ask that you or a family member considers the following questions to assess how in control of your gambling activity you are;

  • Do you hide your gambling from those around you?
  • Do you stay off work or college to gamble?
  • Do you avoid your friends, family or partner to gamble?
  • When you don’t win do you feel angry, lost or despair?
  • After losing do you want to play immediately after in an attempt to win, or top or your ewallet account as soon as its zero?
  • Have you ever lied or stolen money to provide funds to gamble?
  • Have you ever taken out a loan to gamble with?
  • Have you ever lied about the money that you have lost?
  • Have people you know commented about how much you gamble?
  • Are you reluctant to spend money that you have put aside for gambling on anything else?
  • Do you put gambling before your loved ones?
  • Do events in your life such as arguments or frustrations make you want to gamble more?
  • Have you ever felt depressed or suicidal because of your gambling?

Not everyone realises that they have a problem until it becomes a controlling and destructive force in day to day life. However those around you just might. If you answered yes to any of the above questions you may have a gambling problem and we recommend that you take immediate and positive steps today to help yourself or your loved one control and beat gambling addiction.

Beda Leisure recommend that you contact the following charities who can provide specific and helpful advice;

  • Gamcare National Helpline – Freephone 0808 8020 133

We want players to enjoy the interaction and experience that LiveLotto® offers and to remember that at all times they must ensure they gamble responsibly and set player limits. However any player that feels they are losing the ability to control their play we would strongly advise that they seek an immediate stop to the gambling activity either via a time out period or complete Self Exclusion and contact the above helplines provided.

Player Limits

All players will have easy access to set player limits within their account, which ensures that within any 24 hour period a player cannot spend more than their limit even if they have further funds available. Please note, any increase to these limits will take a further 24 hours to implement to protect against gambling addiction. Decreasing player limits have an immediate effect. Simply go to settings and you will be led through the quick and simple process.

Player Time Outs

If you ever feel frustrated or feel like you have to carry on playing to win we recommend that you take an immediate cool down on your gambling activity.   Player time outs allow a player to select how long they wish to suspend themselves from play. Simply fill out the player time out form in game and we will suspend your account. Player’s can choose from 24 hours, one week, one month or any time period up to and including 6 weeks.

 Self Exclusion

Beda Leisure offer an immediate and robust self-exclusion period. At any time a player can elect to self exclude themselves from LiveLotto® by emailing management@livelotto.co.uk or by utilising the self-exclusion option in either the mobile application or the website. We would recommend that you contact Gamcare or the National Gambling Helpline on 0808 8020 133 for further advice and support on Gambling Addiction.

All monies held by Beda Leisure upon receiving the self-exclusion request will be returned to the player and the account will be suspended with immediate effect. There will be no recall of this email and we will consider your instruction final. Any bets placed in draws after this email, or tickets already placed for future draws will be forfeited with immediate effect irrespective of if they win.

Players can choose the length of the exclusion period however the minimum period is six months. The player can request the period to be extended up to and including twelve months. During this time period the player will not be permitted to access any section of their online account held with Beda Leisure or to purchase tickets for any subsequent draws.

Please note that we will not contact you after the period of self exclusion finishes and your contact details and email address will be removed from our active marketing database. Players wanting to reactivate their account after the end of the self exclusion period must contact us on 0330 123 5993 and we will then impose a further 7 days cooling off period so that the player can reassess their intentions prior to being allowed to gamble.

If an account is reactivated a player can elect to self-exclude at any time again in the future.

Your account will not be deleted if you have chosen to self exclude as the account must be kept as a record under the Gambling Act 2005. We are also required to keep player details for 5 years as per the T&C’s specified in 2.2.

Lastly self-exclusion requires the joint commitment of both the Player and Beda Leisure and whilst we will undertake dedicated steps to ensure you can no longer access our product we highlight that you must not attempt to open new accounts and you accept that we will have no responsibility or liability whatsoever if you continue to gamble by means of using a different name or address.

Web Filtering Software

Beda Leisure would also like to inform parents and guardians wishing to ensure that their children cannot access other gambling sites review the following companies;

Net Nanny – Website at www.netnanny.com

Cybersitter – Website at www.cybersitter.com

If players would like to block completely an individual machine accessing gambling software then we would recommend that players visit the following sites.

Betfilter – Website www.betfilter.com

GamBlock – Website www.gamblock.com